Privacy Policy

This Privacy Policy explains how Eth Casino collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information and marketing preferences.

Eth Casino operates under a licence issued by the Anjouan Offshore Finance Authority (AOFA), reference number ALSI-202505005-FI1, and employs responsible gaming options to support player protection.

Information we collect

Eth Casino may collect information that is needed to provide online gambling services, maintain a secure website and meet applicable obligations. The information collected depends on how a player uses the website, the services requested and the communications exchanged with the site. Some information is provided directly by the player, while other information is collected automatically when the website or account is used.

Account and identity information

When a player registers or updates an account, the site may handle details such as a name, date of birth, contact details, username, account login information, account preferences and responsible gambling settings. Players should provide information that is accurate, current and complete. If information changes, it should be updated where the account tools allow this or raised with support.

Verification information

To verify identity, age, account ownership or eligibility to use particular services, the site may request identity documents, proof of address, payment information or other supporting records. These materials can contain sensitive personal information. They may be reviewed using internal processes or specialist verification providers. Verification information is handled to help prevent account misuse, identity theft, fraud, money laundering and other unlawful activity.

Payment and transaction information

The site may record information about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods and related transaction activity. Payment service providers may process payment details directly. Eth Casino may receive information needed to confirm a transaction, reconcile an account, investigate a payment issue and maintain appropriate financial and security records. Full payment credentials may not be stored by the site where processing is handled by an external payment provider.

Device, usage and cookie information

When a player visits the website, technical information may be collected, including an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times and interaction details. Cookies and similar technologies may be used to remember preferences, support login and account functions, understand website performance, improve security and measure how the website is used.

Communications and support information

If a player contacts support, the site may keep the content of messages, account references, verification discussions and any information supplied to resolve the request. The site may also record communication preferences, service notices and marketing choices. Calls, chats or other interactions may be recorded or stored where permitted and where necessary for training, quality, security or dispute-handling purposes.

How we use personal information

Personal information is used for clear and relevant purposes connected with operating the website and providing gambling services. The site aims to collect information that is reasonably necessary for those purposes and to handle it in a fair and secure way.

Create, administer and secure player accounts.
Process deposits, withdrawals, wagers and other account transactions.
Verify identity, age, account ownership and eligibility.
Carry out fraud prevention, anti-money laundering, security and risk checks.
Detect suspicious, unlawful or unauthorised activity and protect players and the website.
Provide customer support, investigate complaints and respond to questions or requests.
Send important account, service, security and operational messages.
Send marketing communications where permitted and where the player has provided the required permission or has not opted out.
Understand website use, troubleshoot technical problems and improve website features and services.
Apply responsible gambling tools, account protections and relevant safety processes.
Meet legal, regulatory, tax, accounting, auditing and reporting obligations.
Establish, exercise or defend legal rights and manage disputes.

The site may use automated tools to identify unusual activity, security risks or information that requires further review. Automated checks may support decisions about verification, account security or transaction processing. Where appropriate, a player may contact support to ask about a review or provide additional information.

Marketing choices

Players may receive promotional information only where this is allowed and the relevant communication preferences have been selected or otherwise authorised. Marketing messages may include information about products, features, promotions or services. Players can withdraw consent to marketing or unsubscribe by using the option in a message, where available, or by contacting support@ethcasino.best. Important service and security messages may still be sent because they relate to the operation or protection of an account.

Sharing, security and retention

When information may be shared

Eth Casino may share relevant information with service providers that help operate the website and deliver services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security, auditing or professional advice. Providers are expected to handle information for appropriate purposes and in accordance with applicable privacy and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud or unlawful conduct; respond to a valid legal request; enforce website terms; resolve disputes; or meet legal, regulatory, tax, accounting or reporting obligations. If business operations or services change, information may be transferred as part of that change, subject to applicable privacy requirements.

Security measures

Reasonable administrative, technical and organisational safeguards are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption or similar protections where appropriate. No website, online transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login information confidential and contact support promptly if they suspect unauthorised account activity.

International handling

Some service providers or technical systems may handle information in countries outside Australia. Where personal information is handled across borders, appropriate steps are taken to support secure handling and comply with applicable privacy requirements. The protections that apply may differ between countries, but information remains subject to the safeguards and purposes described in this Privacy Policy.

How long information is kept

Personal information is retained only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements.

Your privacy rights and cookies

Requests about your information

Subject to applicable requirements and reasonable verification of identity, players may ask to access personal information held about them, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer required, and withdraw consent to marketing. A request may also ask for an explanation of how information is used or shared where this is available under applicable privacy requirements.

To exercise these rights, contact support@ethcasino.best and describe the request clearly. For example, a player can request access to their data, correction of an error, deletion of eligible information or withdrawal of consent to marketing. The site may need to ask for additional information to confirm the request belongs to the relevant account and to protect against unauthorised disclosure.

Some requests may be limited or refused where information must be retained for legal, security, fraud prevention, dispute or other legitimate reasons. If a request cannot be completed in full, the player will generally be given an explanation, subject to restrictions that apply to the information or investigation. A request to delete information may not result in immediate removal of every record where retention is required by law or needed to maintain an accurate transaction history.

Cookies and similar technologies

Cookies are small text files or similar technologies placed on a device when a website is visited. They can help remember login sessions and preferences, keep account functions working, support security, understand website traffic and improve performance. Some cookies may be provided by service providers working with the website.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect login, preferences, security checks or other website features. Browser settings vary, so players should consult the help information for their chosen browser to understand the available controls.

Policy updates and questions

This Privacy Policy may be updated from time to time to reflect changes to services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, together with an updated date where appropriate. Players should review the Policy periodically. Questions, privacy requests and concerns can be sent to support@ethcasino.best.